Disclaimer: Composite persona for illustration — not a single named client.
数値は illustrative ranges です。
1. Problem
A 6-store restaurant group. Area managers spent 6–8 hours/week per cluster building shifts in spreadsheets, with last-minute LINE messages for coverage gaps.
2. Before
| Area | State |
|---|---|
| Shifts | Excel · photo to group chat |
| Availability | Staff LINE · verbal |
| Compliance | labor rules checked manually |
| Metrics | none · firefighting culture |
3. Why off-the-shelf HR tools stalled
- Part-time heavy · high turnover
- Store managers refused “another app” without clear time savings
- Integration with existing POS labor export unclear
4. Solution (illustrative)
- PoC: one area · 3 stores · 4 weeks
- Import POS hours · rule-based draft shifts · manager approve in one screen
- No auto-publish without human confirm
- Production: alerts · audit trail · PoC範囲の切り方
5. Results (illustrative)
| Metric | Before | After PoC |
|---|---|---|
| Shift build time / area | 7 hr/wk | 3.5 hr/wk |
| Last-minute gaps | ~5/wk | ~2/wk |
| Manager NPS (informal) | low | improved |
6. Summary
- Food service DX wins when managers save time on week one
- Scope one area · prove illustrative ROI · then expand
- 業種別簡易診断（飲食） · 無料DX診断